Privacy policy

PRIVACY POLICY

Effective Date: 11 July 2026

At MAAU Jaipur, a brand operated by Malji Arts, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase through our website.

This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices available to you.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. About Us

Legal Business Name: Malji Arts
Brand: MAAU Jaipur

Address:
E-216, Ram Nagar Ext.
Near Water Tank, Sodala
Jaipur – 302019
Rajasthan, India

Mobile: +91 82903 83535
Email: shop.maau@gmail.com
Website: www.maaujaipur.com

2. Information We Collect

When you visit our website, create an account, place an order, contact us or otherwise interact with our services, we may collect information such as:

Personal Information

Full name
Billing and shipping address
Email address
Mobile/telephone number
Information required to process your order
Information you voluntarily provide when contacting us

Order & Transaction Information

We may collect information relating to your purchases, including products purchased, order details, delivery information, payment status and transaction-related information.

Payment card or banking information may be processed by third-party payment service providers. We generally do not store your complete payment card details on our own systems.

Device & Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Website interactions
Referring website
General usage and browsing information

3. How We Use Your Information

We may use the information we collect to:

Process and fulfil your orders
Arrange shipping and delivery
Process payments and refunds
Communicate with you regarding your orders
Respond to customer enquiries and requests
Provide customer support
Improve our website, products and services
Prevent fraud, misuse and unauthorized transactions
Maintain website security
Send marketing communications where permitted and, where required, with your consent
Comply with applicable legal, regulatory and accounting requirements

4. Shopify & Service Providers

Our online store is powered by Shopify. Shopify provides the ecommerce platform through which we offer our products and services.

As part of operating the store, Shopify and other service providers may process certain information relating to website visitors and customers, including information required to process orders, payments, security and website functionality. Shopify states that merchant customers should review and maintain their own privacy notices and settings according to their actual practices.

We may also use third-party service providers for services such as:

Payment processing
Shipping and delivery
Website hosting and technology
Analytics
Customer communication
Marketing
Fraud prevention and security

These service providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.

5. Payments

Payments made through our website may be processed by third-party payment gateways or financial service providers.

Your payment information may be handled directly by the relevant payment provider according to its own privacy policy and security practices.

We do not intend to store complete debit or credit card information on our own systems.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

Operate essential website functions
Remember shopping and browsing preferences
Understand website usage
Improve website performance
Provide relevant marketing or advertising where applicable
Maintain security and prevent fraudulent activity

You may be able to control or disable certain cookies through your browser or available privacy settings. Disabling certain cookies may affect the functionality of the website.

Shopify provides merchants with customer privacy settings and tools for managing privacy notices and cookie-related settings.

7. Marketing Communications

If you choose to subscribe to our marketing communications, we may use your email address or mobile number to send information about:

New collections
Product launches
Limited editions
Special offers
Events
Brand updates

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions in the relevant communication or by contacting us at shop.maau@gmail.com.

Transactional communications, such as order confirmations, shipping updates and other service-related messages, may still be sent where necessary to fulfil your order or provide requested services.

8. How We Share Information

We do not sell your personal information as a standalone business activity.

We may share personal information with trusted service providers where reasonably necessary to operate our business, including payment processors, shipping partners, technology providers, analytics providers, customer-support providers and marketing service providers.

We may also disclose information where required or permitted by applicable law, including to comply with legal obligations, court orders, regulatory requirements, fraud prevention or protection of our legal rights.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide services, maintain business and transaction records, resolve disputes, prevent fraud and comply with applicable legal, tax and accounting obligations.

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights relating to your personal information, including the ability to request access to, correction of, or deletion of certain personal information, or to withdraw consent where processing is based on consent.

To make a privacy-related request, please contact us using the details below.

We may need to verify your identity before processing certain requests and may retain information where required or permitted by law.

India's Digital Personal Data Protection Act, 2023 establishes a framework for processing digital personal data and recognizes individuals' rights in relation to their personal data. The applicability and commencement of particular provisions depend on government notifications and applicable rules.

12. Children's Privacy

Our website is intended for general consumers and is not knowingly directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms or other external services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

14. International Data Processing

Some of our service providers, including technology and ecommerce providers, may process or store information outside India.

Where personal information is transferred or processed outside India, we will take steps as required by applicable law and our contractual arrangements with relevant service providers.

Shopify states that personal data processed through its services may be transferred to locations outside a customer's country depending on the services and circumstances.