Terms of service

TERMS OF SERVICE

Effective Date: 11 July 2026

Welcome to MAAU Jaipur, a brand operated by Malji Arts.

These Terms of Service (“Terms”) govern your access to and use of the MAAU Jaipur website, including browsing the website, purchasing products, creating an account, and using any services made available through the website.

By accessing or using this website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the website.

1. About MAAU Jaipur

MAAU Jaipur is a luxury art and design brand operated by Malji Arts.

Legal Business Name: Malji Arts
Brand: MAAU Jaipur

Address:
E-216, Ram Nagar Ext.
Near Water Tank, Sodala
Jaipur – 302019
Rajasthan, India

Mobile: +91 82903 83535
Email: shop.maau@gmail.com
Website: www.maaujaipur.com

2. Eligibility

By using this website or placing an order, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you are purchasing on behalf of a company, organisation or another person, you represent that you have the authority to do so.

3. Products & Product Information

MAAU Jaipur offers handcrafted, artistic, limited-edition and collectible products.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, materials and other information displayed on the website are accurate.

However, handcrafted products may have natural and individual variations in:

Colour
Texture
Grain
Finish
Dimensions
Painting
Carving
Other handmade details

Such variations are inherent to handcrafted products and should not necessarily be considered defects.

Colours displayed on your screen may also differ slightly from the actual product due to screen settings and photography conditions.

4. Product Availability

All products are subject to availability.

We reserve the right to:

Limit quantities
Discontinue products
Modify product specifications
Update product descriptions
Change prices
Correct website errors

without prior notice.

If a product becomes unavailable after you place an order, we will contact you and provide an appropriate resolution in accordance with our applicable refund or cancellation policy.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected product.

After receiving your order, we may send an order confirmation acknowledging receipt of your order. An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to cancel or refuse an order in circumstances including:

Product unavailability
Pricing or listing errors
Suspected fraudulent or unauthorized transactions
Incorrect customer or shipping information
Payment-related issues
Other legitimate operational or legal reasons

If we cancel an order after payment has been received, the applicable amount will be refunded according to our refund process.

6. Prices & Taxes

All product prices displayed on the website are stated in Indian Rupees (INR), unless otherwise indicated.

Applicable taxes, shipping charges or other fees will be displayed during the checkout process where applicable.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted, except where required to correct an obvious pricing or listing error.

7. Payments

Payments may be processed through third-party payment gateways and service providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

MAAU Jaipur does not intentionally store complete debit or credit card details on its own systems.

Payment providers may have their own terms, conditions and privacy policies.

8. Shipping & Delivery

Orders will be shipped to the address provided by the customer during checkout.

Estimated delivery times are provided for guidance and may vary depending on destination, product availability, customization, courier services, weather, holidays, customs or other circumstances beyond our reasonable control.

The customer is responsible for providing an accurate and complete shipping address and contact information.

For international shipments, the customer may be responsible for applicable customs duties, import taxes, local charges or other fees imposed by the destination country.

Please refer to our Shipping & Delivery Policy for additional information.

9. Returns, Refunds & Cancellations

Returns, refunds, exchanges and cancellations are governed by our applicable Return & Refund Policy and Cancellation Policy.

Certain products may be excluded from return or cancellation due to their handcrafted, customized, made-to-order or limited-edition nature, as specified on the relevant product page or applicable policy.

Customers should review the applicable policy before placing an order.

10. Limited Editions & Certificates of Authenticity

Certain MAAU Jaipur products may be released as limited editions.

Where applicable, the edition size and relevant product details will be stated on the product page or accompanying documentation.

Where a Certificate of Authenticity is provided, it is intended to document the relevant product and its stated edition or authenticity information.

11. Custom & Made-to-Order Products

Certain products may be customized or produced specifically for an individual customer.

Custom or made-to-order products may have different cancellation, return or refund conditions, which will be communicated to the customer before or at the time of purchase.

Once production has commenced, cancellation may not be possible where permitted by applicable law and the applicable product policy.

12. Intellectual Property

All content available on the MAAU Jaipur website, including:

MAAU Jaipur name and logo
Product designs
Artwork
Photographs
Videos
Product descriptions
Written content
Graphics
Packaging designs
Website design and layout

is owned by, licensed to, or lawfully used by Malji Arts or the relevant rights holder.

You may not reproduce, copy, modify, distribute, publish, sell, license or commercially exploit any website content without prior written permission.

13. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and for activities carried out through your account.

You agree to provide accurate and current information and to notify us if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts where reasonably necessary to protect our website, customers or business.

14. Prohibited Use

You agree not to use the website:

For unlawful purposes
To commit fraud or facilitate fraudulent activity
To interfere with website security or functionality
To attempt unauthorized access to systems or accounts
To copy or exploit website content without authorization
To upload malicious software or harmful code
To impersonate another person or entity
In any manner that violates applicable law

15. Third-Party Services & Links

Our website may use or provide access to third-party services, applications, payment gateways, shipping providers, social-media platforms or external websites.

Third-party services are subject to their own terms and policies.

MAAU Jaipur is not responsible for the availability, content, security or policies of third-party websites or services that are outside our control.

16. Disclaimer

To the extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We make reasonable efforts to maintain accurate information but do not guarantee that the website will always be uninterrupted, error-free, complete or current.

Nothing in these Terms excludes any rights or protections that cannot legally be excluded under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Malji Arts shall not be liable for indirect, incidental, special or consequential losses arising from your use of the website or services.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

18. Force Majeure

MAAU Jaipur shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, war, civil disturbances, strikes, transportation disruptions, internet or technology failures, or other similar events.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, products, services, website or applicable legal requirements.

The updated version will be published on this page with a revised effective date.

Your continued use of the website after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

20. Governing Law & Jurisdiction

These Terms shall be governed by the applicable laws of India.

Any dispute arising out of or in connection with these Terms, the website or services provided through MAAU Jaipur shall be subject to the jurisdiction of the competent courts in Jaipur, Rajasthan, India, unless otherwise required by applicable law.